Are Online payments accepted at check-in/check-out?

Yes, we accept both online payments and pay on arrival, offering flexible payment options for your convenience.

What are the check-in and check-out timings?

Our check-in and check-out timings are from 12:00 PM to 12:00 PM, ensuring ample time to settle in and enjoy your stay.

Can I pay on arrival, or must I pay in advance? 

You have the option to pay either on arrival or in advance. However, to confirm your reservation, a 10% advance payment is required. You may also choose to pay the full amount at the time of booking.

What types of rooms are available? 

We offer two standard rooms and two suites to cater to different preferences and requirements.

Are extra beds or mattresses available on request?

Yes, we provide extra beds or mattresses upon request to ensure your comfort during your stay.

Are there facilities for heating during winter? 

Yes, we have heating facilities available to keep you warm and comfortable during the winter season.

Can I request a room with a balcony view? 

Yes, you can request a room with a balcony view, subject to availability at the time of check-in.

Is there a Pakistani breakfast/dining option? 

Yes, our in-house restaurant offers Pakistani breakfast and dining options. You can also request customized meals as per your preference.

Can meals be customized to avoid spicy food?

 Yes, we can customize meals to suit your dietary preferences, including avoiding spicy food.

Are there any restaurants nearby? 

In addition to our in-house Grand Taj Restaurant, there are several other dining options within a 1–5 kilometer radius of the hotel.

What is the cancellation policy for local bookings? 

Your advance payment will be refunded if you cancel your reservation at least 48 hours before check-in and Cancellations made within 48 hours of check-in will result in the forfeiture of the advance payment.

Is CNIC required for check-in? 

Yes, a valid CNIC is required for check-in as part of our standard identification process.

How do I confirm my reservation after booking online? 

You will receive a confirmation via email and WhatsApp after booking online. Our front desk team is also available to assist with any confirmation queries.

Can I book a room for a day without an overnight stay? 

All bookings are for 24 hours, regardless of the duration of your stay, whether it’s for just a few hours or the entire day.

Is there parking available for guests?

 Yes, we offer secure, and covered parking facilities for our guests at no extra charge.

Does the hotel offer transport to local tourist spots? 

Yes, we provide transportation services to local tourist spots upon request, ensuring you can explore the area with ease.

How far is the hotel from Islamabad? 

The hotel is approximately 40-50 kilometers from Islamabad, which is about a 30-minute drive under normal traffic conditions.

Are there any additional parking charges? 

No, parking is completely free for our guests, with no hidden charges.

Can the hotel arrange pick-up from the bus terminal? 

Yes, we offer a paid pick-up service from the bus terminal for your convenience.

What are the nearby tourist attractions? 

The hotel is close to several popular tourist attractions, including Mall Road, Patriata (New Murree), Kashmir Point, and various family-friendly activities like shopping malls and picnic spots.

How far is Patriata (New Murree) from the hotel? 

Patriata (New Murree) is located nearby around 15 to 20 km, making it easily accessible for a day trip during your stay.

What are the options for family-friendly activities? 

There are various family-friendly activities available, including visits to nearby shopping malls, dining at local restaurants, and exploring popular picnic spots like Kashmir Point.

What safety measures are in place during winter? 

We ensure your comfort and safety during winter with amenities such as hot water, heaters, and warm blankets in all rooms.

Is there a nearby hospital or clinic for emergencies? 

Yes, there are hospitals and clinics located nearby to handle any emergencies that may arise during your stay.

Are there fire safety measures in the Grand Taj Hotel?

 Yes, we have comprehensive fire safety measures in place, including fire alarms and extinguishers, to ensure your safety.

What is the policy for guests feeling uncomfortable during their stay?

 If you feel uncomfortable in your room, you can request a room change, subject to availability. Additionally, we can provide extra facilities in the same room to meet your needs.

How can I contact customer support? 

You can contact our customer support through our Contact Us form on the website, via WhatsApp at Tel: 0325-1760000 or Tel: 0325-1860000, or through our social media channels.

What are the customer service hours? 

Our customer service is available 24/7 to assist you with any inquiries or needs during your stay.

How can I provide feedback or suggestions? 

You can leave feedback or suggestions on our website, Google profile, or social media platforms. We value your input and strive to improve our services.

What should I do if I forget something at the hotel? 

If you forget something at the hotel, please inform us as soon as possible. We will secure the item and arrange for its return to you, typically through delivery to your doorstep.

Can I request assistance with special needs? 

Yes, we offer 24/7 customer service and support via WhatsApp to assist with any special needs or requests during your stay.

What security measures are in place at the hotel? 

The hotel is equipped with CCTV cameras, security guards, and secure entrance and exit points to ensure the safety of all guests.

How does the hotel ensure guest privacy? 

We are committed to ensuring the privacy and comfort of our guests. Particularly families, to make your stay enjoyable and secure.

What should I do if I lose my room key? 

If you lose your room key, please contact the front desk manager immediately for assistance.